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Sunfield is a member of the Fundraising Standards Board
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What is the Fundraising Standards Board?
The Fundraising Standards Board is the self-regulatory body for fundraising in the UK which exists to help the public to ‘give with confidence’ to charities. They offer a complaints 'safety net', whereby members of the public can contact them if they are not satisfied with the charity’s response to their complaint.
As a member of the Fundraising Standards Board, Sunfield endeavours to adhere to the Institute of Fundraising's Codes of Fundraising Practice and the Fundraising Standards Board’s Fundraising Promise, which together represent the highest standards of good practice in fundraising.
Further information about the Fundraising Standards Board is available from:
The Fundraising Standards Board
Hampton House
20 Albert Embankment
London SE1 7TJ
Tel. 0845 402 5442
www.frsb.org.uk
What is the ‘Fundraising Promise’?
This is a promise which members of the Fundraising Standards Board are required to make to the general public. This is our promise:
‘Sunfield is a member of the Fundraising Standards Board (FSB) self regulatory Scheme. The FSB works to ensure that the organisations raising money from the public do so honestly and properly. As a member of the scheme, Sunfield follows the Institute of Fundraising’s Codes of Fundraising Practice and complies with the key principles embodied in the Codes.’
What are the Institute of Fundraising Codes of Practice?
The Institute of Fundraising is the professional membership body for UK fundraisers, working to promote the highest standards in fundraising practice and management.
The Codes of Fundraising Practice represent the standards set for fundraisers in the UK. Each Code covers a separate fundraising technique and provides not only information on areas of the law and guidance on the techniques themselves, but also the best practice that the fundraising sector has set itself to ensure the highest standards. For further information contact:
The Institute of Fundraising
Park Place
12 Lawn Lane
London SW8 1UD
Tel. 0207 840 1000
www.institute-of-fundraising.org.uk
Complaints procedure:
The Fundraising Standards Board will investigate all complaints that are concerned with a breach of the Institute of Fundraising’s Codes of Fundraising Practice, or a breach of the Fundraising Promise, provided that the complainant has first directed their complaint to the charity concerned, but is not satisfied with the answer received. The Fundraising Standards Board will not deal with a complaint until it has been through Sunfield’s own complaints procedure. They will refer the complaint back to the charity to deal with.
They will only be able to uphold a complaint if it is about a breach of a ‘must’ or ‘ought’ regulation contained in the Institute’s Codes, or a breach of the Fundraising Promise. In particular, ‘must’ indicates a requirement that is mandatory by law and ‘ought’ indicates a requirement that is mandatory within the Institute of Fundraising’s Codes of Fundraising Practice.
The Fundraising Standards Board will NOT deal with complaints that are not about good practice in fundraising. For instance:
- Complaints about the services a charity provides
- Administration and staff costs
- Administration or processing errors
- Retail issues
Sunfield has an open access policy and regards the implementation of its complaints procedure as a means to improving all its services to pupils, families, staff and supporters. We will not always get everything right, so please give us the opportunity to address any worries or concerns you have at an early stage. Please contact us to talk about your concerns. The Fundraising Complaints policy is only to be used in relation to complaints associated to fundraising practice. All other complaints should be made using Sunfield’s normal ‘Worries and Complaints Policy’.
Download a full copy of Sunfield's fundraising complaints procedure
Please note that this download requires a pdf reader. To avoid any difficulties, please ensure you have the most up to date version on your pc. You can obtain the latest free copy of Adobe Reader here
For further information, please contact:
Ian Jones B.Sc. MInstF (Cert)
Fundraising Complaints Co-ordinator
The Appeals Office
Sunfield
Woodman Lane
Clent
Stourbridge
West Midlands
DY9 9PB
Tel. 01562 882253.
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Sunfield, Woodman Lane, Clent, near Stourbridge, West Midlands, DY9 9PB Tel: 01562 882253
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